:root{
  --bg:#05070d; --panel:rgba(255,255,255,.028); --panel-2:rgba(255,255,255,.045);
  --line:rgba(255,255,255,.075); --line-2:rgba(255,255,255,.14);
  --txt:#e8eef8; --txt-2:#93a3bb; --txt-3:#5d6b80;
  --cy:#22d3ee; --vt:#8b5cf6; --am:#f59e0b; --gn:#34d399;
  --grad:linear-gradient(100deg,#22d3ee,#818cf8 55%,#a78bfa);
  --r:14px; --sh:0 18px 50px -22px rgba(0,0,0,.9);
}
*{box-sizing:border-box}
html,body{height:100%}
body{
  margin:0; color:var(--txt); background:var(--bg); overflow:hidden;
  font:14.5px/1.65 "Inter","PingFang SC","Microsoft YaHei","Noto Sans SC",system-ui,sans-serif;
  -webkit-font-smoothing:antialiased;
}
.hidden{display:none!important}
button{font:inherit;color:inherit;cursor:pointer}
input,textarea{font:inherit;color:inherit}

/* ---------- 背景 ---------- */
.bg-orbs{position:fixed;inset:0;z-index:0;overflow:hidden;pointer-events:none}
.bg-orbs span{position:absolute;border-radius:50%;filter:blur(90px);opacity:.42}
.bg-orbs span:nth-child(1){width:520px;height:520px;left:-140px;top:-180px;background:#0e7490}
.bg-orbs span:nth-child(2){width:460px;height:460px;right:-120px;top:8%;background:#4c1d95}
.bg-orbs span:nth-child(3){width:560px;height:560px;left:22%;bottom:-320px;background:#0c4a6e;opacity:.3}
.bg-grid{
  position:fixed;inset:0;z-index:0;pointer-events:none;opacity:.5;
  background-image:linear-gradient(rgba(148,163,184,.055) 1px,transparent 1px),
                   linear-gradient(90deg,rgba(148,163,184,.055) 1px,transparent 1px);
  background-size:44px 44px;
  mask-image:radial-gradient(ellipse 90% 70% at 50% 0%,#000 20%,transparent 78%);
}

/* ---------- 通用 ---------- */
.btn{
  border:1px solid var(--line-2); background:var(--panel-2); border-radius:10px;
  padding:9px 16px; transition:.18s; letter-spacing:.2px;
}
.btn:hover{border-color:rgba(34,211,238,.5); background:rgba(34,211,238,.08)}
.btn:active{transform:translateY(1px)}
.btn.primary{background:var(--grad); border:none; color:#04121a; font-weight:650}
.btn.primary:hover{filter:brightness(1.08)}
.btn.ghost{background:transparent}
.btn.small{padding:6px 12px; font-size:13px}
.btn.block{display:block;width:100%}
.btn.send{
  width:38px;height:38px;padding:0;display:grid;place-items:center;border-radius:10px;
  background:var(--grad); border:none; color:#04121a;
}
.btn.send svg{width:18px;height:18px}
.btn.send:disabled{opacity:.45;cursor:not-allowed}
.icon-btn{
  width:36px;height:36px;border-radius:9px;border:1px solid var(--line);
  background:transparent;display:grid;place-items:center;color:var(--txt-2);transition:.18s;
}
.icon-btn:hover{color:var(--cy);border-color:rgba(34,211,238,.45)}
.icon-btn svg{width:17px;height:17px}

/* ---------- 登录 ---------- */
.login{position:relative;z-index:2;height:100%;display:grid;place-items:center;padding:24px}
.login-card{
  width:min(430px,100%);padding:38px 36px 26px;border-radius:20px;
  background:linear-gradient(180deg,rgba(255,255,255,.055),rgba(255,255,255,.02));
  border:1px solid var(--line);box-shadow:var(--sh);backdrop-filter:blur(18px);
  position:relative;overflow:hidden;
}
.login-card::before{
  content:"";position:absolute;inset:0 0 auto;height:1px;background:var(--grad);opacity:.7;
}
.brand-mark{width:52px;height:52px;margin-bottom:16px;filter:drop-shadow(0 0 14px rgba(34,211,238,.35))}
.brand-mark svg{width:100%;height:100%}
.login h1{font-size:23px;margin:0 0 6px;letter-spacing:.4px;font-weight:600}
.login h1 .dot{color:var(--cy);margin:0 2px}
.login-sub{margin:0 0 26px;color:var(--txt-3);font-size:12.5px;letter-spacing:.6px}
.field{display:block;margin-bottom:14px}
.field span{display:block;font-size:12px;color:var(--txt-3);margin-bottom:6px;letter-spacing:.6px}
.field input{
  width:100%;padding:11px 13px;border-radius:10px;border:1px solid var(--line);
  background:rgba(0,0,0,.32);outline:none;transition:.2s;
}
.field input:focus{border-color:rgba(34,211,238,.55);box-shadow:0 0 0 3px rgba(34,211,238,.09)}
.login .btn.primary{width:100%;margin-top:6px;padding:11px}
.login-err{min-height:18px;margin:10px 0 0;font-size:12.5px;color:#fb7185}
.login-meta{display:flex;gap:14px;flex-wrap:wrap;list-style:none;margin:22px 0 0;padding:16px 0 0;
  border-top:1px solid var(--line);color:var(--txt-3);font-size:11.5px}
.login-meta li{display:flex;align-items:center;gap:6px}
.login-meta i{width:5px;height:5px;border-radius:50%;display:block}
.dot-cy{background:var(--cy);box-shadow:0 0 8px var(--cy)}
.dot-vt{background:var(--vt);box-shadow:0 0 8px var(--vt)}
.dot-gy{background:var(--gn);box-shadow:0 0 8px var(--gn)}

/* ---------- 框架 ---------- */
.shell{position:relative;z-index:2;height:100%;display:flex;flex-direction:column}
.topbar{
  height:60px;flex:0 0 60px;display:flex;align-items:center;gap:18px;padding:0 20px;
  border-bottom:1px solid var(--line);background:rgba(5,7,13,.55);backdrop-filter:blur(14px);
}
.brand{display:flex;align-items:center;gap:10px}
.brand-sm{width:26px;height:26px;filter:drop-shadow(0 0 8px rgba(34,211,238,.4))}
.brand-text{display:flex;flex-direction:column;line-height:1.15}
.brand-text b{font-size:14px;letter-spacing:2px}
.brand-text span{font-size:10.5px;color:var(--txt-3);letter-spacing:.8px}
.topbar-mid{display:flex;align-items:center;gap:10px;flex:1;justify-content:center}
.chip-role{
  display:flex;align-items:center;gap:8px;padding:5px 13px;border-radius:999px;font-size:12.5px;
  border:1px solid rgba(34,211,238,.3);background:rgba(34,211,238,.07);color:#a5f3fc;
}
.chip-role i{width:6px;height:6px;border-radius:50%;background:var(--cy);box-shadow:0 0 9px var(--cy);animation:pulse 2.4s infinite}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.35}}
.chip-scope{font-size:11.5px;color:var(--txt-3);letter-spacing:.4px}
.topbar-right{display:flex;align-items:center;gap:12px}
.who{font-size:12.5px;color:var(--txt-2)}
.tab{
  background:transparent;border:1px solid var(--line);border-radius:9px;padding:6px 13px;
  font-size:12.5px;color:var(--txt-2);transition:.18s;
}
.tab:hover,.tab.on{color:var(--cy);border-color:rgba(34,211,238,.45);background:rgba(34,211,238,.07)}

.layout{flex:1;display:flex;min-height:0}
.rail{
  width:268px;flex:0 0 268px;border-right:1px solid var(--line);padding:16px 14px;
  display:flex;flex-direction:column;gap:12px;background:rgba(255,255,255,.012);
}
.rail-title{font-size:11px;letter-spacing:1.4px;color:var(--txt-3);margin-top:6px;padding-left:4px}
.threads{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:6px;margin:0 -4px;padding:0 4px}
.thread{
  text-align:left;border:1px solid transparent;background:transparent;border-radius:10px;
  padding:9px 11px;font-size:13px;color:var(--txt-2);transition:.16s;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
}
.thread:hover{background:var(--panel-2);color:var(--txt)}
.thread.on{border-color:rgba(34,211,238,.35);background:rgba(34,211,238,.08);color:#cffafe}
.thread small{display:block;font-size:10.5px;color:var(--txt-3);margin-top:2px}
.rail-foot{padding-top:10px;border-top:1px solid var(--line)}
.lock{display:flex;align-items:center;gap:7px;font-size:11px;color:var(--txt-3)}
.lock i{width:5px;height:5px;border-radius:50%;background:var(--gn);box-shadow:0 0 8px var(--gn)}

.main{flex:1;min-width:0;display:flex;flex-direction:column}
.chat{flex:1;min-height:0;display:flex;flex-direction:column}
.chat-head{
  display:flex;align-items:center;justify-content:space-between;
  padding:15px 26px 12px;border-bottom:1px solid rgba(255,255,255,.05);
}
.chat-head h2{margin:0;font-size:14.5px;font-weight:550;letter-spacing:.2px}
.kbver{font-size:10.5px;color:var(--txt-3);letter-spacing:.4px;margin-right:4px}
.live{font-size:10px;letter-spacing:1.6px;color:var(--gn);display:flex;align-items:center;gap:6px}
.live i{width:5px;height:5px;border-radius:50%;background:var(--gn);box-shadow:0 0 8px var(--gn);animation:pulse 2s infinite}

.messages{flex:1;overflow-y:auto;padding:24px 26px 8px;display:flex;flex-direction:column;gap:16px}
.msg{max-width:min(780px,88%);animation:rise .28s ease both}
@keyframes rise{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.msg.user{align-self:flex-end}
.msg.assistant,.msg.owner{align-self:flex-start}
.bubble{
  padding:13px 16px;border-radius:14px;font-size:14px;line-height:1.72;
  border:1px solid var(--line);background:var(--panel);white-space:normal;word-break:break-word;
}
.msg.user .bubble{
  background:linear-gradient(135deg,rgba(34,211,238,.16),rgba(139,92,246,.16));
  border-color:rgba(129,140,248,.32);
}
.msg.assistant .bubble{box-shadow:inset 2px 0 0 rgba(34,211,238,.45)}
.msg.owner .bubble{border-color:rgba(245,158,11,.3);background:rgba(245,158,11,.05)}
.meta-row{display:flex;align-items:center;gap:8px;margin:5px 2px 0;font-size:10.5px;color:var(--txt-3)}
.tag{font-size:10px;padding:1px 7px;border-radius:999px;border:1px solid var(--line-2)}
.tag.human{color:var(--am);border-color:rgba(245,158,11,.4);background:rgba(245,158,11,.08)}
.tag.blocked{color:#fca5a5;border-color:rgba(248,113,113,.4);background:rgba(248,113,113,.08)}
.bubble p{margin:0 0 9px}
.bubble p:last-child{margin-bottom:0}
.bubble ol,.bubble ul{margin:6px 0 10px;padding-left:20px}
.bubble li{margin:3px 0}
.bubble code{background:rgba(0,0,0,.4);border:1px solid var(--line);border-radius:5px;padding:1px 5px;font-size:12.5px;color:#a5f3fc}
.bubble pre{background:rgba(0,0,0,.45);border:1px solid var(--line);border-radius:9px;padding:11px 13px;overflow:auto;font-size:12.5px}
.bubble strong{color:#fff}
.cites{display:flex;flex-wrap:wrap;gap:7px;margin-top:11px;padding-top:10px;border-top:1px dashed rgba(255,255,255,.1)}
.cite{
  font-size:11px;padding:3px 9px;border-radius:7px;color:#a5f3fc;
  border:1px solid rgba(34,211,238,.28);background:rgba(34,211,238,.06);cursor:default;
}
.attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.att{
  display:flex;align-items:center;gap:7px;font-size:11.5px;padding:5px 10px;border-radius:8px;
  border:1px solid var(--line-2);background:rgba(0,0,0,.25);color:var(--txt-2);text-decoration:none;
}
.att:hover{border-color:rgba(34,211,238,.45);color:var(--cy)}
.att img{width:26px;height:26px;object-fit:cover;border-radius:5px}
.caret{display:inline-block;width:7px;height:15px;background:var(--cy);vertical-align:-2px;margin-left:2px;animation:blink 1s steps(2) infinite}
@keyframes blink{50%{opacity:0}}
.typing{display:flex;gap:5px;padding:4px 2px}
.typing i{width:6px;height:6px;border-radius:50%;background:var(--txt-3);animation:bounce 1.1s infinite}
.typing i:nth-child(2){animation-delay:.15s}
.typing i:nth-child(3){animation-delay:.3s}
@keyframes bounce{0%,60%,100%{transform:none;opacity:.5}30%{transform:translateY(-4px);opacity:1}}

.empty{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;text-align:center}
.empty-glyph{width:120px;height:120px;opacity:.8;animation:spin 38s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.empty-glyph svg{width:100%;height:100%}
.empty-t{color:var(--txt-2);margin:0 0 8px;font-size:13.5px}
.suggest{display:flex;flex-wrap:wrap;gap:8px;justify-content:center;max-width:520px}
.suggest button{
  border:1px solid var(--line);background:var(--panel);border-radius:999px;padding:7px 14px;
  font-size:12px;color:var(--txt-2);transition:.16s;
}
.suggest button:hover{border-color:rgba(34,211,238,.45);color:#a5f3fc;background:rgba(34,211,238,.07)}

.composer{padding:8px 26px 18px;border-top:1px solid rgba(255,255,255,.05)}
.composer-box{
  display:flex;align-items:flex-end;gap:9px;padding:9px 10px;border-radius:14px;
  border:1px solid var(--line-2);background:rgba(0,0,0,.35);transition:.2s;
}
.composer-box:focus-within{border-color:rgba(34,211,238,.5);box-shadow:0 0 0 4px rgba(34,211,238,.06)}
.composer-box textarea{
  flex:1;resize:none;border:none;background:transparent;outline:none;max-height:150px;
  padding:7px 2px;line-height:1.6;
}
.composer-hint{display:flex;justify-content:space-between;margin-top:7px;font-size:11px;color:var(--txt-3)}
.attach-list{display:flex;flex-wrap:wrap;gap:7px;margin-bottom:8px}
.attach-chip{
  display:flex;align-items:center;gap:6px;font-size:11.5px;padding:4px 9px;border-radius:7px;
  border:1px solid var(--line-2);background:rgba(34,211,238,.06);color:#a5f3fc;
}
.attach-chip button{background:none;border:none;color:var(--txt-3);padding:0 0 0 2px;font-size:13px;line-height:1}
.attach-chip button:hover{color:#fb7185}

/* ---------- 审计台 ---------- */
.audit{flex:1;display:flex;flex-direction:column;min-height:0}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;padding:18px 26px 6px}
.stat{border:1px solid var(--line);border-radius:12px;padding:13px 15px;background:var(--panel)}
.stat b{display:block;font-size:22px;letter-spacing:.5px}
.stat span{font-size:11px;color:var(--txt-3)}
.stat.hot b{color:var(--am)}
.audit-table{flex:1;overflow:auto;padding:12px 26px 24px}
.arow{border:1px solid var(--line);border-radius:11px;padding:12px 14px;margin-bottom:9px;background:var(--panel)}
.arow.hit{border-color:rgba(245,158,11,.35);background:rgba(245,158,11,.04)}
.arow-h{display:flex;align-items:center;gap:10px;font-size:11px;color:var(--txt-3);margin-bottom:6px;flex-wrap:wrap}
.arow-q{font-size:13px;margin-bottom:5px}
.arow-a{font-size:12.5px;color:var(--txt-2);white-space:pre-wrap;max-height:76px;overflow:hidden}
.arow-a.open{max-height:none}
.arow-a b{color:var(--am);font-weight:500}

/* ---------- toast ---------- */
.toast{
  position:fixed;left:50%;bottom:34px;transform:translate(-50%,20px);z-index:50;
  padding:10px 18px;border-radius:10px;font-size:13px;opacity:0;pointer-events:none;
  border:1px solid var(--line-2);background:rgba(12,16,26,.95);box-shadow:var(--sh);transition:.22s;
}
.toast.on{opacity:1;transform:translate(-50%,0)}
.toast.err{border-color:rgba(248,113,113,.5);color:#fca5a5}

::-webkit-scrollbar{width:9px;height:9px}
::-webkit-scrollbar-thumb{background:rgba(148,163,184,.18);border-radius:9px}
::-webkit-scrollbar-thumb:hover{background:rgba(148,163,184,.3)}
::-webkit-scrollbar-track{background:transparent}

@media (max-width:820px){
  .rail{position:absolute;left:0;top:60px;bottom:0;z-index:5;background:#080c14;transform:translateX(-100%);transition:.25s}
  .messages{padding:16px}
  .stats{grid-template-columns:repeat(2,1fr)}
}

/* 待办 */
.qcard{border:1px solid var(--line);border-radius:11px;padding:12px 14px;margin-bottom:10px;background:var(--panel)}
.qcard.wait{border-color:rgba(245,158,11,.35);background:rgba(245,158,11,.04)}
.qcard-h{display:flex;align-items:center;gap:9px;font-size:11px;color:var(--txt-3);margin-bottom:6px;flex-wrap:wrap}
.qcard-q{font-size:13.5px;margin-bottom:8px}
.qcard textarea{
  width:100%;min-height:64px;resize:vertical;border-radius:9px;border:1px solid var(--line-2);
  background:rgba(0,0,0,.32);padding:9px 11px;outline:none;font-size:13px;line-height:1.6;
}
.qcard textarea:focus{border-color:rgba(34,211,238,.5)}
.qcard-a{display:flex;align-items:center;gap:9px;margin-top:8px;flex-wrap:wrap}
.qcard-a select{
  background:rgba(0,0,0,.32);border:1px solid var(--line-2);border-radius:8px;padding:6px 9px;
  font-size:12px;color:var(--txt);
}
.qcard-a .sp{flex:1}
.faq-a{font-size:12.5px;color:var(--txt-2);white-space:pre-wrap;margin:6px 0;max-height:120px;overflow:auto}